1. Access Data and Hosting
You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.
This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR, this serves to protect our legitimate interests in a correct presentation of our offer, which predominate within the framework of a weighing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.
hosting services As part of processing on our behalf, a third-party provider provides hosting and website display services for us. All data that is collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the framework explained here.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data collection and use for contract processing, contacting and opening a customer account
We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via the contact form or e-mail). Mandatory fields are marked as such, since in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without providing them. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR to process the contract and your inquiries.
If you have given your consent to this in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After the contract has been completed or your customer account has been deleted, your data will be restricted for further processing and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided for this purpose in the customer account.
3. Data Sharing
In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery and to our manufacturers, insofar as this is necessary for the delivery of ordered goods. It is essential for us to give your personal data to the respective manufacturer for shipping purposes. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the bank commissioned with the payment and any payment service provider commissioned by us or to the selected payment service to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
E-mail advertising with registration for the newsletter
If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After you have unsubscribed, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.
E-mail advertising without registering for the newsletter and your right to object
If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we reserve the right, on the basis of Section 7 Para. 3 UWG to regularly send offers for similar products to those already purchased from our range by e-mail. This serves to safeguard our overriding legitimate interests in advertising to our customers within the framework of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
5. Use of data for payment processing
If we make advance payments, e.g. when purchasing on account, it is necessary for the conclusion of the contract in accordance with Art. For this purpose, we transmit your personal data required for a credit check to the following company(ies):
SCHUFA Holding AG
Appropriate measures to protect your rights, freedoms and legitimate interests are taken into account. You have the opportunity to express your point of view and to contest the decision by contacting us at the contact option described below.
After the contract has been fully processed, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.
If you select the “installment purchase” payment method and grant the necessary data protection consent in accordance with Article 6 Paragraph 1 Sentence 1 lit ) together with the data required for transaction processing (article, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time of order) to our partner Cashpresso Deutsche Handelsbank AG, Elsenheimerstraße 41, 80687 Munich for the purpose of processing this payment method.
To check the identity and creditworthiness of the customer, our partner carries out queries and information on publicly accessible databases and credit agencies. The providers from whom information and, if necessary, creditworthiness information is obtained on the basis of mathematical-statistical processes, as well as further details on the processing of your data after transmission to our partner Cashpresso Deutsche Handelsbank AG, can be found in their data protection declaration, which you can find here: https://www .cashpresso.com/de/i/datenschutz
Our partner Cashpresso Deutsche Handelsbank AG uses the information received about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the opportunity to present your point of view and to contest the decision by contacting our partner Cashpresso Deutsche Handelsbank AG.
The consent given in the ordering process to the transfer of data can be revoked at any time, even without giving reasons, with effect for the future.
6. Integration des Trusted Shops Trustbadge
The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order.
This serves to safeguard our overriding legitimate interests in optimal marketing by enabling secure shopping in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided as part of an order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here .
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. Individual access data is stored in a security database for analysis of security issues. The log files are automatically deleted no later than 90 days after creation.
Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered to use them. The contractual agreement made between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you are already registered as a buyer for product use is automatically checked using a neutral parameter, the e-mail address hashed using a cryptological one-way function. Before it is sent, the e-mail address is converted into this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.
This is necessary for the fulfillment of our and Trusted Shops’ overriding legitimate interests in the provision of the buyer protection linked to the specific order and the transactional evaluation services in accordance with Article 6 (1) sentence 1 lit. f GDPR. Further details, including objections, can be found in the Trusted Shops data protection declaration linked above and in the Trustbadge.
7. Cookies and Web Analysis
In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages, provided that you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit have granted.
Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies). You can see the duration of storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted. Each browser differs in the way how to manage cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
In addition, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.
Cookiebot Consent Management Platform
We use Cookiebot on our website to inform you about the technologies that we use on our website and to obtain, manage and document your consent to the processing of your personal data by these technologies. According to Article 6 Paragraph 1 Clause 1 Letter c GDPR, this is necessary to fulfill our legal obligation according to Article 7 Paragraph 1 GDPR to be able to prove your consent to the processing of your personal data to which we are subject. The Cookiebot consent management service is an offer from Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf.
After submitting your cookie declaration on our website, Cookiebot’s web server stores your anonymized IP address, the date and time of your declaration, browser information, the URL from which the declaration was sent, information about your consent behavior and an anonymous random key. In addition, a “CookieConsent” cookie is used, which contains the information about your consent behavior and the key. Your data will be deleted after twelve months unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit we will inform you in this statement.
Zendesk live chat tool
If you use the live chat tool to contact you, the data you voluntarily enter there (name, email address, message) will be processed in accordance with Article 6 (1) sentence 1 lit processed by us for the purpose of answering the inquiry within the framework of contract processing. In addition, the use of this tool serves to safeguard our overriding legitimate interests in effective and improved customer communication in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. The data will then be deleted.
As part of processing on our behalf, the third-party provider Zendesk, Inc. provides the services for us to provide the live chat tool. All data collected when using the chat tool is processed on its servers.
Zendesk, Inc. is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
The script code “Google Fonts” is integrated on this website. Google Fonts is an offer from Google Ireland Limited, a company incorporated and operating under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. ( www.google.de ). This serves to safeguard our overriding legitimate interests in a uniform presentation of the content on our website in accordance with Article 6 (1) (f) GDPR. In this context, a connection is established between the browser you are using and the Google servers. This gives Google knowledge that our website was accessed via your IP address.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further information about data processing by Google can be found in Google’s data protection information .
9. Social Media
Use of Instagram social plugins, using the Shariff solution.
Social buttons from social networks are used on our website.
This serves to safeguard our overriding legitimate interests in optimal marketing of our offer in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. In order to increase the protection of your data when you visit our website, these buttons are not unrestrictedly plug-ins, but only integrated into the page using an HTML link. This integration ensures that when you call up a page on our website that contains such buttons, no connection is established with the servers of the provider of the respective social network.
If you click on one of the buttons, a new window will open in your browser and call up the page of the respective service provider, on which you can (possibly after entering your login data) press the Like or Share button, for example.
The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy can be found in the data protection information of the providers:
Our online presence on Facebook, Instagram
Our presence on social networks and platforms serves to improve, active communication with our customers and prospects. We provide information there about our products and current special offers.
When you visit our online presence in social media, your data can be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used on your end device for this purpose. Visitor behavior and user interests are stored in these cookies. According to Art. 6 (1) lit. f GDPR, this serves to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties.
Insofar as the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of the data by the providers on their websites, as well as a contact option and your rights in this regard and setting options to protect your privacy, in particular opt-out options, please refer to the providers’ data protection notices linked below. If you still need help in this regard, you can contact us.
The data is processed on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here .
Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here .
Possibility of objection (opt-out):
10. Sending review reminders by email
If you have given us your express consent to this during or after your order in accordance with Article 6 Paragraph 1 Sentence 1 lit Rating System. This consent can be revoked at any time by sending a message to the contact option described below.
11. Contact options and your rights
As a data subject, you have the following rights:
- pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified there;
- pursuant to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
- pursuant to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
- to exercise the right to freedom of expression and information;
- to comply with a legal obligation;
- for reasons of public interest or
- is required to assert, exercise or defend legal claims;
- according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful but you oppose its erasure;
- we no longer need the data, but you need them to assert, exercise or defend legal claims or
- you have lodged an objection to the processing in accordance with Art. 21 GDPR;
- pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
- according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.
Right of objection
After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims
This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.