Shipping, Customs & Taxes:

• We offer free worldwide shipping.
• No hidden fees and no extra charges
• We can’t ship to countries that have strict laws regarding our products.
• All taxes and customs clearance fees are included in the price shown on our website and taken care of by us when its possible.**

*For Norway, Austria, Canada and a few other countries it is not possible to pay import charges upfront. Please send our friendly support team a mail, when you are not sure about the custom clearance situation in your country. When its not possible for us to clear the customs for you, we are happy to split the duty fees with you after you’ve sent us your commercial invoice.

Packaging:

• All dolls are delivered in 100% discrete packaging.
• The courier or handler does not know what is in the box.
• Full private shipping box.
• The inside will be declared as “Mannequin”.

Delivery:

For all dolls, we normally need between 3-4 weeks to produce the doll. The pure shipping time is to be added to the production time.

• We use UPS and FedEx for all orders worldwide.
• You receive a tracking id for all orders.
• After you’ve received a tracking number, you can contact the local courier inside your country to arrange a suitable day for delivery.
• Inside UPS you can join “My Choice” (free) to schedule a delivery date that suits you.

Delivery changes:

If you are not able to accept delivery on the day the tracking showns you, you can simply change it to another day that suits you better by contacting the courier directly via phone. We do not require you to leave your phone number when placing your order, but we strongly recommend do give us your phone number for the shipping courier.

Basically you don’t need us for the last meters of your doll, but we are there for you if you have problems with the delivery.